What's included

• Organized, timely, customer-centric and product-driven customer support.

  As customer support for 6 years, I have developed strong problem-solving skills in efficiently identifying and resolving customer issues. It's always important for me to be thoroughly knowledgeable of the business and its products/services I represent especially its values and brand reputation. What I can do: 👉 I will deliver an enhanced customer experience by providing clear, prompt, helpful, and empathetic support. 👉 I will utilize your CRM tool to manage and organize high to low-priority tickets. 👉 I will deliver customer focus and a proactive approach to ensure customer satisfaction and increase customer retention. 👉 Provide valuable customer insights to identify customer needs and areas for improvement by collecting, analyzing, and creating reports of customer support interactions. 👉 I will promote upselling and cross-selling of your products/services if I see opportunities by understanding the customer's needs and preferences that can lead to increased revenue. 👉 I will utilize the power of AI to maximize time and be able to handle multiple customer inquiries as effectively as possible.

• Amazon-specific Customer Support.

  Amazon customer service is composed of several areas inside Amazon Seller Central. I will manage: 👉 Voice of the Customer 👉 Customer Reviews 👉 Feedback Manager 👉 Customer Questions & Answers 👉 Buyer-Seller Messaging or simply the seller's inbox. Each of these areas is essential and must be carefully managed to keep your Amazon store rating healthy.