What's included

• Competitive Audit

  You will receive a step-by-step view of how other companies similar to yours present themselves as well as the things they do well, and the things they do not do well.

• Accessibility Audit

  You will receive an evaluation of how accessible your products and services are.

• Empathy Map

  The purpose of this is so the company can gain further insights into their customers desires.

• User Stories

  You will receive a short statement written in the point-of-view of a customer. This is another great way to see their perspective.

• User Personas

  A fictional character/user will be created to represent a type of customer you could have on your site and what you can do to accommodate them.

• User Flow

  You will receive a diagram of the complete path your user will take to complete a task.