Customer Service Specialist
Starting at
$
100
About this service
Summary
This service includes responding to customer queries on calls, chats, emails, and other communication platforms. The goal will be to ensure that I am familiar with all company products and services to promote quick but efficient solutions based on each customer case.
What's included
First Call Resolution
The goal of quality service is to ensure first call resolution for all queries and escalation as the last resort. This includes atleast 70% first call resolutions, and follow-up on escalations to ensure 24-hour turn-around for all customer-related issues.
Skills and tools
Healthcare IT Support Specialist
Customer Success Manager
Customer Support Representative
Microsoft Excel
Microsoft Office 365
Microsoft Word
Salesforce
Zendesk
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