Onboarding → Delivery → Offboarding Systems

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About this service

Summary

I design end-to-end client experiences that build trust, reduce churn, and generate repeat business. From onboarding sequences to delivery milestones and polished offboarding processes, I ensure every client touchpoint is smooth and professional. Unlike most consultants, I don’t just plan it — I implement the systems so your team can run them immediately.

What's included

  • Custom client onboarding sequence (emails, welcome kits, kickoff workflow)

    Smoothly bring new clients into your business with a branded experience.

  • Delivery phase milestones mapped in CRM/project tool

    Break down client projects into clear steps for easy tracking.

  • Offboarding process (surveys, testimonials, final handoff checklist)

    End projects cleanly, collect testimonials, and prep for referrals or renewals.

  • SOP documentation for the whole client journey

    Written guides for your team so the process is repeatable and consistent.

  • Automation of repetitive steps in GHL/Notion

    Save time by automating client communications and task reminders.

  • Client-facing playbook or portal

    Give clients a single place to access their info, updates, and resources.


Skills and tools

Business Analyst

Business Consultant

Business Strategist

Google Analytics

Google Analytics

Microsoft Excel

Microsoft Excel

Microsoft Power BI

Microsoft Power BI

Microsoft PowerPoint

Microsoft PowerPoint

Tableau

Tableau

Industries

Artificial Intelligence
Business Management
Operating Systems