User Research & Usability Testing

Meghan O'Donnell

Starting at

/hr

About this service

Summary

I provide user research, usability testing, and heuristic evaluations to uncover pain points, improve usability, and optimize engagement. With a structured research plan, user testing, and expert analysis, I deliver actionable insights to enhance your product’s experience. Whether you need to validate ideas, fix usability issues, or gain a competitive edge, I can help you make data-driven design improvements.

What's included

Research Plan & Methodology
A detailed plan outlining research objectives, key questions, target users, and the methods (interviews, usability tests, heuristic evaluation, etc.) used to gather insights.
Heuristic Evaluation
A comprehensive UX audit based on Jakob Nielsen’s usability heuristics, identifying usability and accessibility issues.
User Interviews & Surveys
Conduct and analyze user interviews or surveys to uncover pain points.
Usability Testing Report
Identify friction points and areas for UX improvements.
Competitive Analysis
Benchmark against industry competitors and best practices.
UX Recommendations & Action Plan
A prioritized roadmap with data-driven design improvements.

Example projects