What's included

• Task and Calendar Management

  I will manage and organize your calendar, schedule meetings, and set reminders to ensure optimal time management. You will receive weekly updates with an overview of upcoming appointments, important deadlines, and completed tasks.

• Email and Communication Handling

  I will manage your inbox, sort through emails, respond to inquiries, and flag urgent messages. You will receive daily summaries of important emails and actions taken to keep communication streamlined and efficient.

• Social Media and Content Management

  I will schedule posts, monitor engagement, and assist in creating content for your social media platforms. You’ll receive a monthly content calendar and performance reports to help grow your online presence.

• Customer Support and Response Management

  I will handle customer inquiries, support requests, and feedback through email, chat, and social media platforms. You will receive a daily summary of interactions, including responses sent and follow-up actions, ensuring timely and effective customer service.

• Order Tracking and Processing

  I will manage order tracking, process returns and exchanges, and handle customer service tickets. You’ll receive weekly reports on order statuses, return resolutions, and customer satisfaction metrics.

• Complaint Resolution and Follow-Up

  I will address customer complaints, resolve issues, and follow up to ensure customer satisfaction. You will receive a monthly summary of resolved complaints, feedback trends, and any ongoing customer service improvements.