What's included

• Administrative Support

  Email management: Sorting, responding to emails, and organizing inbox. Calendar management: Scheduling appointments, meetings, and events. Data entry: Inputting, updating, and organizing data in spreadsheets or databases. File organization: Managing files, folders, and digital documents. Phone call handling: Answering calls, taking messages, and forwarding important calls.

• Customer Service

  Handling customer inquiries: Providing assistance, answering questions, and resolving issues. Live chat support: Interacting with website visitors and addressing their queries in real-time. Order processing: Managing orders, processing payments, and coordinating shipments. After-sales support: Following up with customers, gathering feedback, and ensuring satisfaction.

• Marketing Support

  Social media management: Creating and scheduling posts, engaging with followers, and monitoring analytics Content creation: Writing blog posts, articles, social media captions, or newsletters. Email marketing: Designing, sending, and tracking email campaigns to subscribers or clients. Graphic design: Creating visuals for marketing materials, social media, or website content.

• Sales Support

  CRM management: Updating client information, tracking interactions, and managing sales pipelines. Proposal preparation: Assisting with the creation of proposals, quotes, or presentations for clients. Follow-up communication: Reaching out to leads, scheduling meetings, and nurturing relationships.

• Project Management

  Task coordination: Assigning tasks, setting deadlines, and tracking progress on projects. Document management: Organizing project files, version control, and document sharing. Meeting coordination: Scheduling meetings, sending invites, and preparing agendas.

• Social Media Advertising Management

  Creating and optimizing ad campaigns on social media platforms, such as Facebook, Instagram, or Tiktok Setting campaign objectives, targeting criteria, and budget allocations to reach specific audiences. Monitoring ad performance, analyzing metrics, and adjusting strategies to maximize ROI.

• Content Editing and Proofreading

  Reviewing written content for grammar, punctuation, spelling, and style errors. Providing feedback and suggestions to improve clarity, coherence, and readability. Ensuring consistency in tone, voice, and formatting across various types of content.

• HR Support

  Managing job postings, screening resumes, and scheduling interviews. Onboarding new hires, preparing welcome packages, and setting up employee accounts. Maintaining employee records, including timesheets, performance reviews, and HR documents. Coordinating training sessions, workshops, or employee development programs.