What's included

• VoC Model Audit

  Evaluate your current Voice of Customer approach—what feedback channels exist, how data is captured, and where gaps prevent customer insights from driving action.

• Strategic Recommendations

  Provide a prioritized action plan to strengthen or establish your VoC program, reduce churn, and align customer insights with business growth.

• Add On: Implementation Support

  Hands-on support to set up or refine VoC workflows, dashboards, surveys, and closed-loop processes to ensure long-term adoption.