Voice of Customer Consulting: From Feedback to Strategy
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About this service
Summary
I help businesses uncover and act on customer insights that drive retention and growth. Through structured analysis of feedback and journey mapping, I turn scattered signals into clear strategies that reduce churn, strengthen loyalty, and accelerate revenue.
What's included
VoC Model Audit
Evaluate your current Voice of Customer approach—what feedback channels exist, how data is captured, and where gaps prevent customer insights from driving action.
Strategic Recommendations
Provide a prioritized action plan to strengthen or establish your VoC program, reduce churn, and align customer insights with business growth.
Add On: Implementation Support
Hands-on support to set up or refine VoC workflows, dashboards, surveys, and closed-loop processes to ensure long-term adoption.
Skills and tools
Industries
Computer Software
Customer Service
Other