What's included

• Returns Overview & RMA Management

  A centralized dashboard for managing all return requests in one place. Includes return statuses, customer and order details, return reasons, assigned agents, and clear visibility into which returns are pending, in transit, received, or resolved.

• Return Processing, Logistics & Restocking

  An operational module for handling return actions end to end. Supports approving refunds or exchanges, tracking return shipments, recording item condition upon arrival, and deciding whether items should be restocked or written off.

• Returns Analytics & Operational Insights

  An analytics view focused on understanding and improving the returns process. Provides insights into return volumes, most common return reasons, processing times, and overdue cases to help teams reduce costs and improve customer experience