Ongoing Project Operations Management (Fractional PM)

Sarah Lockie

Starting at

2,000

/wk

About this service

Summary

I blend operational structure with hands-on leadership support to eliminate bottlenecks, increase client delivery capacity, and keep teams aligned. My approach goes beyond checklists — I build systems people actually use.

FAQs

What types of businesses do you work with?
I primarily support digital-first service businesses — including marketing agencies, SEO teams, web development studios, and creative service providers. If your team is remote and juggling multiple client projects, I can help you run more efficiently.
What do you handle as an ongoing project manager?
I own delivery timelines, team coordination, task accountability, and operational execution — so leadership can focus on growth instead of day-to-day oversight.
Do you set up project management systems too?
Yes! I build scalable workspaces, automation, and reporting dashboards that keep the business running smoothly long-term.
How do you work with distributed teams?
I use async-friendly communication, transparent dashboards, and clear expectations to ensure everyone knows what success looks like — no micromanagement required.
Can you support multiple client accounts at once?
Absolutely. I create prioritization systems and balanced workloads to ensure every client receives a high-quality experience without overwhelming your team.
What if our processes are messy or unclear right now?
That’s exactly when you need me. I’ll document workflows, identify bottlenecks, and simplify operations so projects move faster with fewer mistakes.
Do you also help with change management when offers evolve?
Yes — I support new service rollouts, tool upgrades, and operational improvements to keep your team confidently adapting as the business grows.
Is this a long-term engagement?
Most ongoing management clients work with me for 6–12 months or longer, but I also offer shorter-term implementations or audits if needed.

What's included

Daily Task & Timeline Oversight
Monitor deadlines, remove blockers, and keep execution on track across all active projects.
Prioritization & Workload Management
Ensure the right work is being done in the right order — evenly distributed across the team.
Communication Hub
Act as the central point of clarity between leadership, clients, and internal teams so expectations are always aligned.
Resource & Capacity Planning
Support hiring decisions, contractor usage, and team allocation to prevent overwhelm or gaps.
Quality Assurance & Delivery Reviews
Confirm deliverables meet standards before anything is sent to clients or launched.
Sprint Planning & Team Standups
Facilitate weekly cycles for focus, accountability, and continuous improvement.
Risk & Issue Management
Spot problems early, flag concerns, and execute solutions before they impact results.
Documentation & Process Evolution
Maintain SOPs, templates, workflows, and keep systems up-to-date as the business changes.
Performance Tracking & Reporting
Create visibility into KPIs, efficiency metrics, and progress against goals.
Client Experience Management
Support smooth onboarding, communication, and ongoing relationship success.
Change Management for Scaling
Guide the team through new service rollouts, tool upgrades, and operational shifts.
Founder & Leadership Support
Shield leadership from operational chaos so they can focus on sales, vision, and growth.