Management for ExperiencesBruno Jacques
Implementation of a management approach focused on continuous improvement of customer experience through control of performance indicators and action plans.
What's included
Experience Indicators
Definition of customer experience indicators to be measured and analysed, including plan on how to measure them if necessary.
Experience Management Tool & Dashboard
Construction of a personalized experience management tool to control and visualize the indicators and related action plans.
Monthly Analysis
Monthly consulting meetings to analyse the results of the indicators and previous actions, analyse root causes and define new or adapted action plans to improve customer experience.
Bruno's other services
Starting at$200 /mo
Tags
Microsoft Excel
Microsoft Power BI
Business Analyst
Business Consultant
Business Strategist
Service provided by
Bruno Jacques Porto, Portugal
- 5.00
- Rating
- 4
- Followers
Management for ExperiencesBruno Jacques
Starting at$200 /mo
Tags
Microsoft Excel
Microsoft Power BI
Business Analyst
Business Consultant
Business Strategist
Implementation of a management approach focused on continuous improvement of customer experience through control of performance indicators and action plans.
What's included
Experience Indicators
Definition of customer experience indicators to be measured and analysed, including plan on how to measure them if necessary.
Experience Management Tool & Dashboard
Construction of a personalized experience management tool to control and visualize the indicators and related action plans.
Monthly Analysis
Monthly consulting meetings to analyse the results of the indicators and previous actions, analyse root causes and define new or adapted action plans to improve customer experience.
Bruno's other services
$200 /mo