Acts as a liaison between a business and its audience.

Moderates the brand through community support, content distribution, and digital engagement to build brand presence and trust, both online and in-person.

Manages Social Media campaigns for various social media platforms to align with marketing strategies

Publishes content that represents the brand’s communication style

Implements social media strategies to increase engagement & followers

Stay up-to-date with the latest industry and digital trends

Responds to customer inquiries and comments on social platforms in a timely manner

Builds relationships with the online community

Monitors and provides feedback on engagement/conversation via social media channels to leadership

Plans and executes community initiatives and programs

Monitors social media campaigns and analyzes web traffic and analytics

Discovers new marketing and outreach opportunities to promote brand image and products

Participates in social events, corporate events, and workshops to engage the audience and collect their feedback

Assists with creating member gifts and personalizing each customer's experience