What's included

• Timely and Well Structured Responses

  A client should expect me to deliver a good SLA score. Because I would be able to give a well and accurate response to customers inquiries, ensuring a swift replies through various channels.

• Collaborate with Teammates

  A client should also expect me to work effectively with other teammates to ensure our services and qualities are improved, in other to always satisfy our customers.

• Knowledge Base Contributions

  As a customer support representative being the first contact with the customer and knowing what most customers issues are, I would also be able to contribute to updating the knowledge base with new FAQs.

• Resolving Issues

  I would also deliver an effective resolution that each ticket may have and ensuring a quality satisfaction.