What's included

• Customer Onboarding Strategy

  Develop and implement personalized onboarding strategies to ensure a smooth and engaging experience for new customers. This involves understanding their goals and guiding them through product features.

• Proactive Account Management

  Regularly engaging with clients, understanding their evolving needs, and proposing proactive solutions and enhancements to optimize their experience.

• Issue Resolution and Escalation

  Addressing client concerns promptly, resolving issues effectively, and knowing when to escalate critical matters for timely resolution.

• Customized Training Programs

  Design and deliver personalized training sessions for clients to maximize product understanding and utilization. Tailor programs to meet specific customer needs and enhance overall satisfaction.

• Product Feedback and Development

  Act as a bridge between customers and the product team. Collect feedback, feature requests, and insights to contribute to product development and ensure it aligns with customer needs.

• Relationship Building and Engagement

  Building strong relationships with clients, ensuring consistent communication, and fostering a positive customer experience throughout their journey.