Customer Support RepresentativeFaith Dibiamaka
My service basically involves providing topnotch customer care/service and ultimately ensuring that every customer's experience with the organization is positively exceptional.
What's included
Handling Customer Complaints
I would be responsible for understanding the needs of customers and using the best complaint resolution approach in resolving their problems, taking into cognizance the company service level agreement.
Collecting/Analyzing Customer Feedback
My role would include collecting and analyzing customer feedback using automated feedback collection tools for quality service improvement.
Developing and Documenting Knowledge into Content
My role also involves utilizing my knowledge of company's products and services by documenting helpful contents, articles, help-manuals and how-to-guides that can help customers find answers, resolve issues and use the company's products efficiently.
Faith's other services
Starting at$10 /hr
Tags
Freshdesk
Google Drive
Slack
Zendesk
Customer Support Representative
Service provided by
Faith Dibiamaka Federal Capital Territory, Nigeria
Customer Support RepresentativeFaith Dibiamaka
Starting at$10 /hr
Tags
Freshdesk
Google Drive
Slack
Zendesk
Customer Support Representative
My service basically involves providing topnotch customer care/service and ultimately ensuring that every customer's experience with the organization is positively exceptional.
What's included
Handling Customer Complaints
I would be responsible for understanding the needs of customers and using the best complaint resolution approach in resolving their problems, taking into cognizance the company service level agreement.
Collecting/Analyzing Customer Feedback
My role would include collecting and analyzing customer feedback using automated feedback collection tools for quality service improvement.
Developing and Documenting Knowledge into Content
My role also involves utilizing my knowledge of company's products and services by documenting helpful contents, articles, help-manuals and how-to-guides that can help customers find answers, resolve issues and use the company's products efficiently.
Faith's other services
$10 /hr