What's included

• Handling Customer Complaints

  I would be responsible for understanding the needs of customers and using the best complaint resolution approach in resolving their problems, taking into cognizance the company service level agreement.

• Collecting/Analyzing Customer Feedback

  My role would include collecting and analyzing customer feedback using automated feedback collection tools for quality service improvement.

• Developing and Documenting Knowledge into Content

  My role also involves utilizing my knowledge of company's products and services by documenting helpful contents, articles, help-manuals and how-to-guides that can help customers find answers, resolve issues and use the company's products efficiently.