Customer Support Services

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About this service

Summary

As a customer service representative,I would more or less be a ambassador of your brand to customers who will get their inquiries answered,have their complaints handled in an effective manner and data would be collected from these interactions for improvement of your business

Process

As a freelancer, I start with a consultation to discuss project goals and submit a proposal for approval. After kickoff, I execute the work, provide updates, and incorporate client feedback before delivering the final product. Finally, I handle payment, follow up for satisfaction, and request feedback for future improvement.

What's included

  • Customer Service

    Will provide product and service knowledge to the customers and respond to their inquiries and also manage complaints from the consumers.

  • Data Provision

    Customer support is a vital part for a business owner to know the shortcomings of their business which will come from the data collected from me as the customer support representative.


Skills and tools

Customer Support Representative
Instagram
Microsoft Outlook
Microsoft Teams
X

Industries

Customer Service
Social Media Management

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