Seamless Call Center & Professional Calling Solutions

Seth Mariano

Starting at

$

25

/hr

About this service

Summary

I offer end-to-end call center and professional calling services designed to enhance customer satisfaction and streamline communication. From personalized scripts to detailed reports, my service ensures efficient issue resolution and proactive follow-ups. What sets me apart is my ability to tailor workflows to your specific needs, leveraging automation, performance tracking, and cultural sensitivity to deliver exceptional customer experiences.

What's included

  • Detailed Call Reports

    Summary of calls (inbound/outbound, duration, outcomes) Performance metrics (call resolution rate, average handling time, etc.)

  • Customized Scripts & Templates

    Polished call scripts tailored to your business needs Email or SMS templates for follow-ups and customer communications

  • Process Improvement Recommendations

    Suggestions for optimizing workflows based on insights gathered Actionable plans for enhancing future customer interactions

  • Training and Handover Documentation

    Training materials for new agents or staff Handover notes ensuring a smooth transition for ongoing operations

Skills and tools

Technical Support Specialist

Customer Success Manager

Customer Support Representative

DocuSign

DocuSign

Gmail

Gmail

Google Calendar

Google Calendar

Ring Central

Ring Central

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