Seamless Call Center & Professional Calling Solutions

Seth Mariano

(0)

Starting at

/hr

About this service

Summary

I offer end-to-end call center and professional calling services designed to enhance customer satisfaction and streamline communication. From personalized scripts to detailed reports, my service ensures efficient issue resolution and proactive follow-ups. What sets me apart is my ability to tailor workflows to your specific needs, leveraging automation, performance tracking, and cultural sensitivity to deliver exceptional customer experiences.

What's included

Detailed Call Reports
Summary of calls (inbound/outbound, duration, outcomes) Performance metrics (call resolution rate, average handling time, etc.)
Customized Scripts & Templates
Polished call scripts tailored to your business needs Email or SMS templates for follow-ups and customer communications
Process Improvement Recommendations
Suggestions for optimizing workflows based on insights gathered Actionable plans for enhancing future customer interactions
Training and Handover Documentation
Training materials for new agents or staff Handover notes ensuring a smooth transition for ongoing operations

Skills and tools

Technical Support Specialist

Customer Success Manager

Customer Support Representative