Customer Support Representative
Starting at
$
20
/hrAbout this service
Summary
Effective resolution of customer issues, including troubleshooting, providing solutions, or escalating problems as needed. Meeting predefined performance standards, such as response time, resolution time, and customer satisfaction scores.
What's included
Timely Responses Issue Resolution Knowledge Base Management Customer Feedback Collection Service Level Agreement (SLA) Adherence Personalized Support Proactive Communication
Quick and efficient replies to customer inquiries through various channels (email, phone, chat).
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk
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