Bilingual Customer Support
Walter Dedji
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About this service
Summary
Walter offered exceptional customer support in both English and French, leveraging two years of full-time experience to enhance client satisfaction.
What's included
Bilingual Customer Support Manual
A comprehensive guide detailing customer service protocols, FAQs, and best practices in both English and French.
Customer Interaction Templates
Pre-approved templates for responding to common customer inquiries and complaints in English and French to ensure consistent communication.
Customer Feedback Summary
A report summarizing customer feedback and insights gathered during the project, including common issues raised in both English and French.
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk
Industries
Customer Service
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