Bilingual Customer Support
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About this service
Summary
Walter offered exceptional customer support in both English and French, leveraging two years of full-time experience to enhance client satisfaction.
What's included
Bilingual Customer Support Manual
A comprehensive guide detailing customer service protocols, FAQs, and best practices in both English and French.
Customer Interaction Templates
Pre-approved templates for responding to common customer inquiries and complaints in English and French to ensure consistent communication.
Customer Feedback Summary
A report summarizing customer feedback and insights gathered during the project, including common issues raised in both English and French.
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
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