Customer Success Automation System

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About this service

Summary

I transform your customer experience from inconsistent to exceptional with automated systems that welcome, support, and delight your customers without requiring your constant attention. Unlike general automation consultants, I focus specifically on post-purchase workflows that maximize customer retention, reduce support costs, and generate referrals—all while giving you back hours of time previously spent on repetitive customer management tasks.

What's included

  • Automated customer onboarding sequence

    Satisfaction monitoring and feedback collection system - Support ticket automation and knowledge base setup - Strategic check-in and upsell automation sequences - Customer loyalty and referral generation campaigns - Early warning system for at-risk customers - Customer success analytics dashboard


Skills and tools

Automation Engineer

Basecamp

Jira

monday.com

Slack

Trello