What's included

• Deliverable 1: Conversation & Intent Design

  We map key use cases (FAQ, lead capture, support), define tone/guardrails, and draft sample dialogues and handoff rules.

• Deliverable 2: Bot Build or Repair

  Implementation in OpenAI/Dialogflow/Node.js with robust prompting, memory strategy, and safe fallbacks to keep replies useful and on-brand.

• Deliverable 3: Knowledge Integration (RAG)

  Ground answers in your truth: connect approved sources (FAQs, docs, KB, CRM) via embeddings/vector search so responses are accurate and cite sources where applicable.

• Deliverable 4: Channel Deployment

  Add the bot to Website widget, WhatsApp, or Messenger and verify end-to-end flows (greetings, forms, intent routing, handoff).

• Deliverable 5: Actions & Automations

  Enable real tasks: book meetings, create tickets (Zendesk/HubSpot), send emails, capture leads, log to CRM via secure APIs.

• Deliverable 6: Analytics & Tuning

  Dashboards for volume, resolution, deflection, and CSAT. I review transcripts and iterate prompts/retrieval for higher accuracy.

• Deliverable 7: Handoff & Training

  Clear admin docs + a short video so your team can update knowledge, add intents, and monitor quality confidently.

• Optional Add-ons

  - Human handoff to live agents (Intercom/Zendesk/HubSpot) with full chat context - Authentication for account-specific answers (user login, roles/permissions) - Multilingual support (additional languages + tone presets) - Safety & compliance hardening (PII redaction, rate limits, data retention policy) - Ongoing optimization plan (monthly review, new intents, A/B prompt tests)