Create or Fix an AI Chatbot (Website, WhatsApp, Messenger)
Starting at
$
50
/hrAbout this service
Summary
FAQs
What platforms do you support?
Website, WhatsApp, Messenger, custom apps.
Will it use our data?
Yes I'll securely index your docs/FAQs/CRM for accurate answers.
Can it book calls or create tickets?
Yes via Calendly/Google Calendar, Zendesk, HubSpot, etc.
What if we already have a bot?
I can audit, fix accuracy issues, and improve flows/UX.
How do we measure success?
Leads captured, resolution rate, CSAT, time saved, and transcript insights.
What's included
Deliverable 1: Conversation & Intent Design
We map key use cases (FAQ, lead capture, support), define tone/guardrails, and draft sample dialogues and handoff rules.
Deliverable 2: Bot Build or Repair
Implementation in OpenAI/Dialogflow/Node.js with robust prompting, memory strategy, and safe fallbacks to keep replies useful and on-brand.
Deliverable 3: Knowledge Integration (RAG)
Ground answers in your truth: connect approved sources (FAQs, docs, KB, CRM) via embeddings/vector search so responses are accurate and cite sources where applicable.
Deliverable 4: Channel Deployment
Add the bot to Website widget, WhatsApp, or Messenger and verify end-to-end flows (greetings, forms, intent routing, handoff).
Deliverable 5: Actions & Automations
Enable real tasks: book meetings, create tickets (Zendesk/HubSpot), send emails, capture leads, log to CRM via secure APIs.
Deliverable 6: Analytics & Tuning
Dashboards for volume, resolution, deflection, and CSAT. I review transcripts and iterate prompts/retrieval for higher accuracy.
Deliverable 7: Handoff & Training
Clear admin docs + a short video so your team can update knowledge, add intents, and monitor quality confidently.
Optional Add-ons
- Human handoff to live agents (Intercom/Zendesk/HubSpot) with full chat context - Authentication for account-specific answers (user login, roles/permissions) - Multilingual support (additional languages + tone presets) - Safety & compliance hardening (PII redaction, rate limits, data retention policy) - Ongoing optimization plan (monthly review, new intents, A/B prompt tests)
Recommendations
(5.0)
Client • Oct 22, 2025
Recommended
Marc communicates excellent and is very professional and knowledgeable. I highly recommend him for your projects!!
Recommended
Marc has done some incredible work. He is very professional and good to work with. His work is top notch, and he delivers his task in a reasonable and timely manner. I highly recommend Marc for your project.
Client • Dec 9, 2025
Recommended
Marc continues to do excellent work. He is a top notch professional. He communicates well and is a pleasure to do business with!!
Client • Dec 19, 2025
Client • Oct 22, 2025
Recommended
I enjoyed working with Marc. He's an easy going guy that actually knows his stuff. I was a bit worried when we hit some snafus, but he got the job done. Note: Allow more time than you think because we hit delays with Replit and Supabase
Client • Sep 22, 2025
Recommended
Professional negotiations and high quality project management and work product. Was very flexible to adjust deliverables when asked on many of the different projects I’ve outsourced to Marc.
Skills and tools
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