Summary

FAQs

• What is Mountain Thirteen Media?

  Mountain Thirteen Media is a creative agency based in Coaldale, Alberta that specializes in branding, web design, and video production. We help businesses elevate their visual identity and online presence through smart design, custom websites, and compelling video content.

• Where is Mountain Thirteen located? Who do you service?

  We’re proudly based in Coaldale, Alberta, but we work with clients across Canada and beyond. Whether you’re a local business or operating remotely, we’re equipped to collaborate effectively wherever you are, providing web design services to clients worldwide.

• What’s the design process?

  Our web design process starts with a discovery call to understand your goals. From there, we move into creative direction, concept development, and iterative feedback rounds. We keep communication clear and timelines efficient so you always know what’s next.

• What if I’m not satisfied with the designs?

  Client satisfaction is a priority. We include rounds of revisions in every project to ensure you’re happy with the outcome. If something’s not working, we’ll listen, adapt, and make it right.

• How do I share feedback?

  We make it easy to give clear, actionable feedback. You’ll receive previews of your project with tools that let you pin comments directly to specific parts of the web design—so there’s no guesswork. We also invite clients into our Asana workspace, where you can track project timelines, see real-time status updates, and leave feedback all in one place.