Customer Success & Support | Zendesk, Intercom, HubSpot
Starting at
$
5
/hrAbout this service
Summary
FAQs
Q1: Which platforms do you support?
Zendesk, Intercom, Gorgias, Freshdesk, HubSpot, and similar tools.
Q2: Can you handle refunds, returns, and order tracking?
Yes, I manage end-to-end order support following your company’s guidelines.
Q3: Do you provide 24/7 support?
I can cover specific time zones or shifts, and extended coverage can be arranged upon request.
Q4: How do you ensure consistent communication?
I use pre-approved scripts, FAQs, and training material to keep responses accurate and on-brand.
What's included
Multi-Channel Customer Support
Provide professional support via email, live chat, and helpdesk platforms (Zendesk, Intercom, Gorgias, Freshdesk, HubSpot). Ensure fast responses, friendly communication, and consistent brand tone across all channels.
Order & Ticket Management
Handle incoming support tickets and customer inquiries, including order tracking, returns, and refunds. Ensure all issues are documented, prioritized, and resolved efficiently to maintain customer satisfaction.
Issue Resolution & Escalation
Address customer complaints with empathy and professionalism. Resolve problems directly where possible and escalate complex cases following your company’s policies and workflows.
Knowledge Base & FAQ Updates
Create and update FAQs, canned responses, and internal documentation to reduce repetitive queries and speed up response times, ensuring consistent answers for customers.
Performance Reports
Provide weekly or monthly customer support reports including ticket volume, response times, resolution rates, and customer satisfaction scores, along with recommendations for improvement.
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk
Industries