Customer Support|Customer Success

Raji Barakat A.

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About this service

Summary

I specialize in dispute resolution and customer service, leveraging my strong analytical skills to effectively address and resolve customer issues. What sets me apart is my ability to implement strategic solutions that enhance customer experiences and streamline operations, ensuring timely resolutions and high levels of satisfaction. My hands-on experience with chargebacks and court cases equips me with the insight needed to navigate complex customer interactions successfully.

What's included

  • Customer Feedback Analysis

    A report analyzing customer feedback and satisfaction levels, highlighting areas of success and opportunities for improvement.

  • Resolution Documentation

    Clear records of all disputes handled, including the resolution strategies implemented and their outcomes.

  • Performance Metrics

    Key performance indicators (KPIs) that measure the success of the project, such as response times, resolution rates, and customer satisfaction scores.

  • Comprehensive Project Report

    A detailed summary of the project’s objectives, processes, outcomes, and lessons learned.

Skills and tools

Customer Success Manager

Customer Support Representative

Community Manager

Freshdesk

Intercom

Zendesk

Industries

FinTech

More services

Graphic design

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