Research Audit: Uncover What's Driving Your Users AwayMonica Sherwood
Good design should leave users feeling understood — not confused, frustrated, or gone.
Why work with me?
I bring 6+ years of staff-level UX research and design experience across complex digital products — the kind where the stakes are high and the user behavior is anything but simple. I've led research that reshaped roadmap direction, surfaced costly assumptions before they became expensive builds, and translated messy qualitative data into decisions product teams could actually act on.
My background spans a range of industries including:
EdTech & Education
Nonprofit & Public Sector
Enterprise SaaS
AI-driven products
Agency & consulting environments
I don't just find problems — I help you understand why they exist and what to do about them.
What's Included
Kickoff Call (your call 🙂)
Some clients want to walk me through the product and context. Others prefer to send materials and let me get to work. Either way works — we'll set it up however is most useful for you.
Scope & Agreement
We'll align on what gets reviewed and how you'd like the findings delivered:
Annotated screenshots in a Google Doc
Loom walkthrough of me talking through each screen
Comments directly in your Figma file for your team
Detailed Research & UX Audit Report
What's included in every audit:
Evaluation against established usability heuristics
Assessment of user flows for friction, drop-off risk, and confusion points
Accessibility compliance check with actionable improvements
Competitive scan to identify where industry standards are being missed
Findings and prioritized recommendations based on impact and feasibility
Where relevant: research gaps identified — questions your team should be answering before the next design decision
FAQs
Most products have problems that analytics can see but can't explain. A research audit identifies not just where users are struggling, but why — so your team fixes the right things instead of the most visible ones.
Absolutely — pre-launch is one of the best times to do this. Catching friction points before users hit them is significantly cheaper than fixing them post-launch.
Yes. A live product with real usage patterns often yields the richest audit — I can evaluate what's actually happening against what was intended, and identify the gaps.
Access to the product (live link, staging environment, or Figma file), any existing user feedback or analytics you're willing to share, and a brief on your users and goals. The more context, the sharper the findings.
Google Doc with annotated screenshots, Loom video walkthrough, or Figma comments — or any combination. We'll agree on this upfront.
Starting at$1,500
Duration1 week
Tags
FigJam
Figma
Google Docs
Google Slides
Loom
Notion
Design Audit
User Researcher
Service provided by
Monica Sherwood proNew York, USA
Research Audit: Uncover What's Driving Your Users AwayMonica Sherwood
Starting at$1,500
Duration1 week
Tags
FigJam
Figma
Google Docs
Google Slides
Loom
Notion
Design Audit
User Researcher
Good design should leave users feeling understood — not confused, frustrated, or gone.
Why work with me?
I bring 6+ years of staff-level UX research and design experience across complex digital products — the kind where the stakes are high and the user behavior is anything but simple. I've led research that reshaped roadmap direction, surfaced costly assumptions before they became expensive builds, and translated messy qualitative data into decisions product teams could actually act on.
My background spans a range of industries including:
EdTech & Education
Nonprofit & Public Sector
Enterprise SaaS
AI-driven products
Agency & consulting environments
I don't just find problems — I help you understand why they exist and what to do about them.
What's Included
Kickoff Call (your call 🙂)
Some clients want to walk me through the product and context. Others prefer to send materials and let me get to work. Either way works — we'll set it up however is most useful for you.
Scope & Agreement
We'll align on what gets reviewed and how you'd like the findings delivered:
Annotated screenshots in a Google Doc
Loom walkthrough of me talking through each screen
Comments directly in your Figma file for your team
Detailed Research & UX Audit Report
What's included in every audit:
Evaluation against established usability heuristics
Assessment of user flows for friction, drop-off risk, and confusion points
Accessibility compliance check with actionable improvements
Competitive scan to identify where industry standards are being missed
Findings and prioritized recommendations based on impact and feasibility
Where relevant: research gaps identified — questions your team should be answering before the next design decision
FAQs
Most products have problems that analytics can see but can't explain. A research audit identifies not just where users are struggling, but why — so your team fixes the right things instead of the most visible ones.
Absolutely — pre-launch is one of the best times to do this. Catching friction points before users hit them is significantly cheaper than fixing them post-launch.
Yes. A live product with real usage patterns often yields the richest audit — I can evaluate what's actually happening against what was intended, and identify the gaps.
Access to the product (live link, staging environment, or Figma file), any existing user feedback or analytics you're willing to share, and a brief on your users and goals. The more context, the sharper the findings.
Google Doc with annotated screenshots, Loom video walkthrough, or Figma comments — or any combination. We'll agree on this upfront.
$1,500