Customer Support service

Roger Gonzales

(0)

Starting at

17.5

/hr

About this service

Summary

I offer expert customer support, sales, and account management services, specializing in enhancing customer satisfaction, driving revenue, and streamlining operations. With a unique blend of technical knowledge, sales experience, and bilingual communication skills, I stand out by combining exceptional service with problem-solving and relationship-building capabilities to deliver measurable business growth.

What's included

Timely Customer Responses
Address customer inquiries via phone, email, or chat within specified SLAs, typically within 24 hours.
Issue Resolution
Resolve customer complaints and issues such as delayed shipments, damaged products, or incorrect orders, ensuring customer satisfaction.
Product Knowledge
Provide detailed information on automotive parts, and compatibility, and recommend alternatives when necessary.
CRM Management
Maintain accurate records of customer interactions and orders in CRM systems to track sales, complaints, and follow-ups.
Invoice & Payment Processing
Ensure smooth invoicing and payment processes, update billing details, and assist with payment-related queries.
Reporting
Provide regular reports on customer interactions, sales, issues, and resolutions to track performance and identify areas for improvement.
Customer Retention
Focus on building long-term relationships by following up with customers and ensuring they have a positive experience.
Collaboration
Work with sales, shipping, and product teams to ensure seamless operations and customer satisfaction.