What's included

• Timely Customer Responses

  Address customer inquiries via phone, email, or chat within specified SLAs, typically within 24 hours.

• Issue Resolution

  Resolve customer complaints and issues such as delayed shipments, damaged products, or incorrect orders, ensuring customer satisfaction.

• Product Knowledge

  Provide detailed information on automotive parts, and compatibility, and recommend alternatives when necessary.

• CRM Management

  Maintain accurate records of customer interactions and orders in CRM systems to track sales, complaints, and follow-ups.

• Invoice & Payment Processing

  Ensure smooth invoicing and payment processes, update billing details, and assist with payment-related queries.

• Reporting

  Provide regular reports on customer interactions, sales, issues, and resolutions to track performance and identify areas for improvement.

• Customer Retention

  Focus on building long-term relationships by following up with customers and ensuring they have a positive experience.

• Collaboration

  Work with sales, shipping, and product teams to ensure seamless operations and customer satisfaction.