Handling inbound calls, emails and messages

Cares Durume

(0)

Starting at

/hr

About this service

Summary

I provide comprehensive customer service solutions that enhance customer satisfaction and streamline operations. My offerings include tailored strategies and state-of-the-art technology integrations. What sets me apart is my personalized approach and commitment to understanding each client's unique needs, allowing me to deliver customized solutions that drive measurable results and foster long-term customer loyalty.

What's included

Customer Service Strategy and Plan
Comprehensive Strategy Document: Outlines the overall approach, goals, and methodologies to improve customer service. Implementation Plan: Detailed plan with timelines for implementing new customer service initiatives.
Process Documentation
Standard Operating Procedures (SOPs): Documentation of standardized processes for customer service tasks. Process Maps: Visual representations of customer service workflows.
Technology and Tools
Software Solutions: Implementation of customer relationship management (CRM) systems or other tools. Integration Documentation: Details of how new tools integrate with existing systems.
Performance Metrics and KPIs
Key Performance Indicators (KPIs): Defined metrics to measure success and customer satisfaction. Reporting Tools: Dashboards or tools for tracking performance against KPIs.
Customer Feedback and Insights
Survey Results: Findings from customer satisfaction surveys or feedback forms. Customer Persona Profiles: Detailed profiles of typical customers based on research and data analysis.
Improvement Recommendations
Gap Analysis Report: Identifying areas needing improvement. Actionable Recommendations: Practical steps to enhance customer service.

Skills and tools

Customer Success Manager

Customer Support Representative

Community Manager