Customer Success Expert: Driving Retention and Client Engagement by Jenn Huang

Customer Success Expert: Driving Retention and Client Engagement by Jenn HuangCustomer Success Expert: Driving Retention and Client Engagement by Jenn Huang

Customer Success Expert: Driving Retention and Client Engagement

Jenn Huang

Starting at

150

/hr

About this service

Summary

I provide strategic Customer Success consulting to help businesses enhance client satisfaction, drive retention, and unlock revenue growth. With 15+ years of experience building scalable customer success programs and optimizing client engagement, I specialize in creating actionable strategies tailored to your unique goals. My focus on measurable results, cross-functional collaboration, and client advocacy ensures your customers thrive and your business excels.

What's included

Customer Success Strategy Plan
A tailored roadmap for improving customer satisfaction, retention, and growth.
Customer Health Metrics Framework
Can assist in developing KPIs and dashboards to measure customer engagement and success.
Client Onboarding Process
Streamlined onboarding workflows to enhance the customer experience.
Retention and Renewal Playbook
Best practices and strategies to maximize client retention and contract renewals.
Customer Journey Mapping
Visualized customer journeys with pain points and opportunities identified.
Process Optimization Recommendations
Suggestions for improving workflows and scaling customer success operations.
Quarterly Business Review (QBR) Templates
Creation of ready-to-use templates for effective client check-ins and performance reviews.

Skills and tools

Customer Success Manager

Salesforce

Slack

Tableau

Zendesk

Industries

Healthcare

More services

Innovative Project Management Lead: Driving Efficiency & Results

STARTING AT

$150/hour

hourly rate