Customer Success Expert: Driving Retention and Client Engagement

Jenn Huang

Starting at

$

150

/hr

About this service

Summary

I provide strategic Customer Success consulting to help businesses enhance client satisfaction, drive retention, and unlock revenue growth. With 15+ years of experience building scalable customer success programs and optimizing client engagement, I specialize in creating actionable strategies tailored to your unique goals. My focus on measurable results, cross-functional collaboration, and client advocacy ensures your customers thrive and your business excels.

What's included

  • Customer Success Strategy Plan

    A tailored roadmap for improving customer satisfaction, retention, and growth.

  • Customer Health Metrics Framework

    Can assist in developing KPIs and dashboards to measure customer engagement and success.

  • Client Onboarding Process

    Streamlined onboarding workflows to enhance the customer experience.

  • Retention and Renewal Playbook

    Best practices and strategies to maximize client retention and contract renewals.

  • Customer Journey Mapping

    Visualized customer journeys with pain points and opportunities identified.

  • Process Optimization Recommendations

    Suggestions for improving workflows and scaling customer success operations.

  • Quarterly Business Review (QBR) Templates

    Creation of ready-to-use templates for effective client check-ins and performance reviews.

Skills and tools

Customer Success Manager

Salesforce

Salesforce

Slack

Slack

Tableau

Tableau

Zendesk

Zendesk

Industries

Healthcare

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