Design & Usability Audit (Tier II)
Starting at
$
800
About this service
Summary
FAQs
How long does the audit usually take?
Most Tier 2 audits are completed within 7–10 business days after receiving access to your site or product. I’ll provide a detailed project timeline at kickoff based on the final scope.
What’s the difference between Tier 1 and Tier 2 audits?
Tier 2 covers 2–3 user flows or up to 8 screens, providing a deeper, more comprehensive review of your product. It also includes a video walkthrough to make sharing insights across your team even easier.
Does this audit include redesigned screens or user flows?
No—this service focuses on expert analysis and actionable recommendations. If you’re interested in a full UX redesign or additional design support, I’d be happy to discuss options for working together.
Can you include competitor or user flow comparisons?
Yes! Competitor or user flow comparisons are available as an add-on service. We can explore how your product stacks up against others and identify strategic opportunities for improvement.
What's included
📋 Full Heuristic UX Report
A detailed evaluation of your product’s usability, learnability, credibility, controllability, clarity, accessibility, and value—highlighting key strengths, identifying areas for improvement, and providing clear next steps for enhancing the user experience.
📝 Annotated Screenshots
Screenshots of your product annotated with clear, targeted notes that identify usability issues, design gaps, and improvement opportunities—giving you an immediate visual guide to what’s working, what’s not, and where to focus next.
👨💻 Follow-Up Call to Review Findings
We’ll review the key findings from your heuristic analysis, prioritize next steps for improving usability and user experience, and discuss strategies for maintaining and scaling those improvements over time.
🎥 Summary Video Walkthrough
A short recorded walkthrough (5–10 minutes) highlighting key findings from your audit. I’ll walk you through major usability issues and opportunities for improvement—making it easy for you or your team to review and reference anytime.
⚖️ Competitor or User Flow Comparison (Add On)
A focused comparison between your product and either a direct competitor or a relevant best-in-class user flow. I’ll identify where your experience stands out, where it could be stronger, and what opportunities exist to align with (or surpass) industry expectations.
Recommendations
(5.0)
Client • Sep 30, 2025
Recommended
Fantastic work, exceeded expectations, cared about my input and made lightning fast changes to my website when needed. Will work with Ponders again in the future.
Client • Jun 11, 2025
Recommended
I highly recommend Ponders for any design or UX roles. During their tenure with our team, Ponders consistently demonstrated exceptional professionalism, care, and expertise in their craft. The foundation of our software is to surface clarity and insights from the complex data that our clients use to make critical business decisions. Ponders championed an inclusive approach to understanding customer needs and pain points, and executed elegant design solutions.
Client • Jun 6, 2025
Recommended
T.H. Ponders took our site to the next level. It is polished and navigable. They are even working up our SEO for us to get better exposure. Money well spent in my eyes. Thanks!
Duration
2 weeks
Skills and tools
UX Designer
UX Researcher
Figma
Industries