CS Experience with Expert-Solutions and Drive Satisfaction
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About this service
Summary
I offer tailored customer experience (CX) and support optimization solutions designed to enhance team performance, streamline workflows, and elevate customer satisfaction. With a strong focus on data-driven insights and cross-functional collaboration, I deliver strategies that not only improve key metrics but also align with long-term business goals. My experience in leading CX teams and driving process improvements sets me apart, ensuring measurable results and a customer-first approach.
What's included
Comprehensive CX Strategy
A tailored customer experience strategy aligned with business goals, including customer journey mapping, process improvements, and KPIs for success.
Enhanced Support Infrastructure
Dashboards and reports tracking key customer satisfaction metrics (e.g., CSAT, NPS) and operational metrics (e.g., AHT, FRT).
Post-Project Support & Documentation
Full documentation of all processes, workflows, and guidelines, along with optional post-project support for continuous improvements.
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk
Industries
FinTech
Travel
SaaS
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