Whether designing a set of icons, or laying out a multi-paged brochure, my first step is to get a 360-degree view of the purpose and intent. I use this understanding to design a well-constructed project that anticipates future needs and uses. You can expect top-level work, open communication and friendly banter. I won't hesitate to be brutally honest, but respectfu, if I think an approach is not ideal...no offense ever intended.