Customer Support (Voice & Non-Voice)
Starting at
$
10
/hrAbout this service
Summary
We provide dedicated, multi-channel support tailored to customers' needs, whether they are individual consumers (D2C) or large-scale clients (Enterprise). This service resolves issues, builds loyalty, and turns customers into brand advocates.
Key Focus: Problem resolution, customer satisfaction (CSAT), and retention.
Sample Tasks: Multi-channel support (phone, email, chat), troubleshooting, order management, returns processing, and knowledge base development.
What's included
Phone Support
Staffing of a support hotline with trained agents for real-time problem-solving.
Email Support
Management of dedicated support inboxes (e.g., support@, help@) with targeted response time and resolution goals.
Live Chat Support
Real-time assistance on your website or app for instant queries and support.
Social Media Monitoring
Managing and responding to customer inquiries and issues sent via public or private messages on platforms like Facebook, Twitter/X, and Instagram.
Skills and tools
Customer Support Representative
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk