- Workshops and Design Sprints: Sessions to uncover user needs and business goals.
- Qualitative Research: Interviews, usability testing, and shadowing.
- Quantitative Research: Surveys, data analysis, and behavior metrics.
- Personas and User Journeys: Detailed representations and interaction flows.
- Process Mapping: Diagrams and task flows.
- Heuristic Analysis: Identifying interface issues based on best practices.
- Benchmarking: Competitor analysis and market reference studies.