Community Management
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About this service
Summary
Deliverables
FAQ
FAQs
Who is this service for?
This service is ideal for startups, brands, creators, and organizations that want to build or scale an engaged online community, whether you’re starting from scratch or improving an existing one.
Do you work with existing communities or only new ones?
Both. I can build a community from the ground up or audit, optimize, and manage an existing community to improve engagement, retention, and overall performance.
What platforms do you manage communities on?
I manage communities on platforms such as Slack, Discord, Circle, Telegram, and other community platforms, depending on where your audience is most active.
How do you measure community success?
Success is measured through engagement levels, member activity, retention, sentiment, and how well the community supports your business goals. Performance is tracked regularly and strategies are adjusted based on insights.
Will you create content for the community?
Yes. Content creation and curation are included. This covers discussion prompts, announcements, engagement campaigns, and content to support events and activations.
How do you handle moderation and community safety?
I establish clear community guidelines and actively moderate discussions to ensure the space remains safe, inclusive, and aligned with your brand values.
Can you help with virtual events and activations?
Yes. I plan and manage virtual events such as AMAs, workshops, and community sessions designed to increase engagement and strengthen member relationships.
Do you work independently or with internal teams?
Both. I can fully manage your community or collaborate with your internal team, providing systems and documentation for long-term sustainability.
What does onboarding look like?
We begin with a discovery call to understand your goals and challenges. From there, I define the strategy, align on deliverables, and move into execution.
How long does it take to see results?
Most clients start to see improvements in engagement and participation within the first few weeks, with stronger results building over time as systems and strategies take effect.
What's included
Community Strategy & Roadmap
A clear, documented strategy outlining community goals, audience segments, engagement pillars, growth plan, and success metrics.
Community Structure & Setup
Well-defined community channels, onboarding flows, policies, and guidelines tailored to your brand and audience.
Content & Engagement Framework
A repeatable content plan including engagement prompts, discussion formats, campaigns, and community rituals to keep members active.
Moderation & Safety Systems
Clear moderation workflows, escalation processes, and enforcement guidelines to ensure a safe, inclusive, and well-managed community.
Member Engagement & Activation Plan
Strategies for welcoming new members, reactivating inactive members, recognizing top contributors, and building brand ambassadors.
Virtual Events & Activations (if applicable)
Planned and executed virtual sessions, AMAs, workshops, or community events aligned with your goals.
Community Insights & Feedback Summary
Key insights from member feedback, sentiment analysis, and engagement patterns, with actionable recommendations.
Performance Report & Metrics
A summary of community performance, including engagement trends, retention indicators, and areas for improvement.
Handover Documentation (if applicable)
Clear documentation and playbooks to help your internal team maintain and scale the community confidently after the project.
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