What's included

• Customer Support Response Templates

  A set of professionally crafted response templates for common customer inquiries and issues. These templates will help streamline communication and ensure consistent messaging across all customer interactions. - Format: Document (Word or Google Docs) - Quantity: 10 customizable templates - Revisions: Up to 2 rounds of revisions based on client feedback - Additional Details: Templates will cover various scenarios, including FAQs, troubleshooting steps, and escalation procedures.

• Technical Support Knowledge Base

  A comprehensive knowledge base that includes articles, guides, and FAQs to assist customers in resolving common technical issues independently. This resource will empower customers and reduce the volume of support requests. - Format: Online knowledge base (can be hosted on the client’s website or a shared platform) - Quantity: Up to 15 articles/guides - Revisions: Up to 3 rounds of revisions for each article based on client input - Additional Details: Articles will be SEO-optimized and include visuals (screenshots or diagrams) where applicable.

• Monthly Performance Report

  A detailed report summarizing customer service metrics, including response times, resolution rates, and customer satisfaction scores. This report will provide insights into the effectiveness of the support provided and areas for improvement. - Format: PDF report - Quantity: 1 report per month - Revisions: 1 round of revisions per report based on client feedback - Additional Details: The report will include actionable recommendations for enhancing customer service and technical support processes.