Expert Support & Solutions | Elevating Customer Experience

Gladys Oboh

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About this service

Summary

I help businesses strengthen customer relationships, boost retention, and drive revenue through strategic, data-driven engagement solutions. With expertise in client success, onboarding, and problem-solving, I identify customer needs and implement tailored strategies that enhance satisfaction. My proactive approach and ability to turn insights into action ensure exceptional customer experiences and long-term success.

What's included

  • Client Relationship & Account Management Reports

    Detailed documentation of client interactions, needs assessments, and strategic action plans to enhance retention and satisfaction.

  • Delivering High-Quality Support with Measurable Results

    Managed 1,000+ customer interactions, achieving a 95% satisfaction rate through expert problem-solving and active listening.

  • Sales & Growth Impact Reports

    Analysis of account expansion, upselling opportunities, and revenue contributions based on customer engagement.

  • Refund & Service Adjustment Reports

    Detailed documentation of refunds, returns, and service modifications, ensuring compliance and customer transparency.

Skills and tools

Customer Success Manager

Customer Support Representative

HubSpot

HubSpot

Zendesk

Zendesk

Zoho CRM

Zoho CRM

Industries

Other
Computer Software
Retail

More services

Customer Service/ Success Specialist

Contact for pricing