manage incidents for major financial services customers, ensuring
compliance with SLAs, and work with project teams to transition projects
into support. Responsibilities include troubleshooting Microsoft application
errors, handling hardware tasks, and maintaining thorough documentation.
What's included
Customer support service
Good quality of service , cold call , solve issues with the product and drive the customer through the solution process and also good customer delivery experience
manage incidents for major financial services customers, ensuring
compliance with SLAs, and work with project teams to transition projects
into support. Responsibilities include troubleshooting Microsoft application
errors, handling hardware tasks, and maintaining thorough documentation.
What's included
Customer support service
Good quality of service , cold call , solve issues with the product and drive the customer through the solution process and also good customer delivery experience