Summary

FAQs

• Why design subscriptions

  Why wouldn't you just hire a full-time designer? That's a good question, and you totally could. Besides the finding a perfect candidate routine, the starting salaries for a senior-level designer start at around $70,000 - $80,000 and can reach $100,000 per year and sometimes even more. You might also be stuck with them having low amount of work and paying for their time that you won't be able to utilize with little value in return. With the design subscription plan you'll be able to pause and resume the service, as often as you need, whenever you have the design work coming up.

• Is there requests limit?

  Once subscribed, you can add as many requests in the backlog as you like. Remember, the requests can only be done one at a time!

• When do I receive the designs?

  Usually, it takes 2-3 business days or less for simple requests. However, more complex requests may take a bit longer.

• What if I run out of requests?

  That's absolutely okay if you don't have enough design work to do or have only 2-3 simple requests at the moment. Pause your subscription anytime you like and resume whenever you've got more requests. For example, billing cycles are based on 31 day period. You sign up for the service and used only 14 days, and then you decide to pause your subscription. It means that the billing cycle is paused and you'll have 17 days remaining to be used in the future.

• How do I request the designs?

  Once subscribed, you'll receive an invite to join a Trello board that will be created for you. It will include the instructions on how to create the design requests.

• What if I don't like the work?

  There's nothing to be afraid of in this case. We'll revise the designs as long as you need until you're 100% satisfied.

• Are there any refunds?

  Unfortunately, there will be no refunds. Due to the amount of pressure put in to the creative process in a short period of time to ensure the best results for each client, it becomes extremely difficult to justify going uncompensated for time and effort. If you're feeling unsatisfied by the work done or the service, please feel free to reach out, we can do best to resolve any issues.

• Which tools do you use?

  Figma in most cases. Webflow / Framer by request.