What's included

• Responsive Communication:

  Clients can expect timely and effective communication channels for addressing their inquiries, concerns, and issues. This might include email, phone support, live chat, or a dedicated support portal.

• Issue Resolution:

  The primary deliverable is resolving customer issues and inquiries. This could involve technical troubleshooting, answering questions, providing solutions, and ensuring customer satisfaction.

• Escalation Procedures:

  Clear procedures for escalating complex issues to higher levels of support, if needed, can be part of the deliverables to ensure critical matters are addressed promptly.

• Reports and Analytics:

  Depending on the agreement, the client might receive reports on the types of issues handled, response times, resolution rates, and other relevant metrics.

• Service Level Agreements (SLAs):

  Clearly defined SLAs specifying response times, resolution times, and overall service quality can be part of the deliverables.