Freelance Community Management (recurring contract) BASIC
Starting at
$
2,400
/moAbout this service
Summary
FAQs
Who is this for?
Communities that are already established, and need extra hands for community engagement. Communities that have clear SOPs. Communities that have goals and objectives for community engagement.
Who is this not for?
Organizations that don't yet have a community established (see Consultation - Strategy or Consultation - R&D services). Communities that have yet to launch; communities that are pivoting their focus and need to relaunch (see Consultation - Strategy or Consultation - R&D services). Communities that have launched but haven't attracted members or experienced any activity so far (see Support service).
What's included
Community content calendar
Identify and implement appropriate content types, rituals, cadences, e.g. daily/weekly/monthly seed content, AMAs/member spotlights, featured content, product updates, and/or surveys. Deliver content calendar (with content) for 1 month, in advance of the start of the month. Share appropriate content with social media or marketing teams on a defined cadence.
Community moderation and spam management
Daily check for spam content, and appropriate processing according to community SOPs. Daily review of user-generated content, and appropriate responses according to community SOPs. Publish ritual content according to content calendar, and appropriate responses according to community SOPs.
Community engagement
Responding to user-generated content (e.g. answering questions, redirecting questions). Daily review of user-generated content, and appropriate responses according to community SOPs. Publish ritual content according to content calendar, and appropriate responses according to community SOPs.
Community rewards and gameification
Awarding badges according to rewards program guidelines. Adding users to swag assignment database, according to rewards program guidelines.
Skills and tools
Industries