What's included

• Email and Communication Management

  Handle inbound and outbound communications: Manage emails, draft responses, and prioritize messages. Draft and proofread correspondence: Prepare professional emails, letters, and documents. Facilitate communication between teams: Ensure information flow between departments or with clients.

• Administrative Support

  Document management: Organize, file, and maintain electronic and physical records. Prepare reports and presentations: Assist in creating and formatting reports, presentations, and other documents. Data entry and database management: Update and maintain databases and spreadsheets.

• Reporting and Evaluation

  Regular Progress Reports: Provide weekly or monthly updates on tasks and projects. Performance Metrics: Track and report on key performance indicators (KPIs) related to efficiency, accuracy, and client satisfaction. Feedback Sessions: Participate in regular feedback sessions to discuss performance and areas for improvement.

• Calendar and Schedule Management

  Organize and maintain executive calendars: Schedule and manage appointments, meetings, and events. Send reminders and confirmations: Ensure all parties are aware of upcoming commitments. Coordinate with internal and external stakeholders: Handle scheduling conflicts and reschedule as needed.

• Client and Customer Service

  Manage client inquiries: Address and resolve client or customer queries and issues. Maintain client records: Update client contact details and interactions. Handle follow-ups: Ensure timely follow-up on client requests or feedback.