A PROACTIVE CUSTOMER SERVICE /VIRTUAL ASSITANT EXPERTMary Fatungase
I have ability to multitask and deliver with the expected time frame, both effectively and efficiently
A resourceful individual with vast experience cut across industry .
What's included
Email and Communication Management
Handle inbound and outbound communications: Manage emails, draft responses, and prioritize messages.
Draft and proofread correspondence: Prepare professional emails, letters, and documents.
Facilitate communication between teams: Ensure information flow between departments or with clients.
Administrative Support
Document management: Organize, file, and maintain electronic and physical records.
Prepare reports and presentations: Assist in creating and formatting reports, presentations, and other documents.
Data entry and database management: Update and maintain databases and spreadsheets.
Reporting and Evaluation
Regular Progress Reports: Provide weekly or monthly updates on tasks and projects.
Performance Metrics: Track and report on key performance indicators (KPIs) related to efficiency, accuracy, and client satisfaction.
Feedback Sessions: Participate in regular feedback sessions to discuss performance and areas for improvement.
Calendar and Schedule Management
Organize and maintain executive calendars: Schedule and manage appointments, meetings, and events.
Send reminders and confirmations: Ensure all parties are aware of upcoming commitments.
Coordinate with internal and external stakeholders: Handle scheduling conflicts and reschedule as needed.
Client and Customer Service
Manage client inquiries: Address and resolve client or customer queries and issues.
Maintain client records: Update client contact details and interactions.
Handle follow-ups: Ensure timely follow-up on client requests or feedback.
FAQs
yes
100%
Mary's other services
Contact for pricing
Tags
Microsoft Excel
Microsoft Office 365
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Community Manager
Customer Success Manager
Customer Support Representative
Service provided by
Mary Fatungase Niamey, Niger
A PROACTIVE CUSTOMER SERVICE /VIRTUAL ASSITANT EXPERTMary Fatungase
Contact for pricing
Tags
Microsoft Excel
Microsoft Office 365
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Community Manager
Customer Success Manager
Customer Support Representative
I have ability to multitask and deliver with the expected time frame, both effectively and efficiently
A resourceful individual with vast experience cut across industry .
What's included
Email and Communication Management
Handle inbound and outbound communications: Manage emails, draft responses, and prioritize messages.
Draft and proofread correspondence: Prepare professional emails, letters, and documents.
Facilitate communication between teams: Ensure information flow between departments or with clients.
Administrative Support
Document management: Organize, file, and maintain electronic and physical records.
Prepare reports and presentations: Assist in creating and formatting reports, presentations, and other documents.
Data entry and database management: Update and maintain databases and spreadsheets.
Reporting and Evaluation
Regular Progress Reports: Provide weekly or monthly updates on tasks and projects.
Performance Metrics: Track and report on key performance indicators (KPIs) related to efficiency, accuracy, and client satisfaction.
Feedback Sessions: Participate in regular feedback sessions to discuss performance and areas for improvement.
Calendar and Schedule Management
Organize and maintain executive calendars: Schedule and manage appointments, meetings, and events.
Send reminders and confirmations: Ensure all parties are aware of upcoming commitments.
Coordinate with internal and external stakeholders: Handle scheduling conflicts and reschedule as needed.
Client and Customer Service
Manage client inquiries: Address and resolve client or customer queries and issues.
Maintain client records: Update client contact details and interactions.
Handle follow-ups: Ensure timely follow-up on client requests or feedback.
FAQs
yes
100%
Mary's other services
Contact for pricing