Fractional Support & Ops for Solo SaaS FoundersSamantha Tovar
I'm Samantha — solo founder of CustodyIQ and former international account manager at Infab Corp. I provide embedded support and ops for SaaS founders who need someone who can think like an operator, not just execute tasks.
What I handle: customer escalations, billing and subscription issues, bug vs. user-confusion triage, error monitoring, and ops documentation. I work async-first, respond to escalations same day, and dedicate 10–20 hours per month per client.
Stack: React · Supabase · Stripe · Vercel · Sentry · Resend · Anthropic API
Pricing: $75–100/hr · $1,800/mo retainer (up to 20 hrs) · Rush projects available
Pricing tiers:
Tier | Price | Hours | Best for |
|---|---|---|---|
Hourly | $75–100/hr | As needed | One-off tasks |
Starter Retainer | $1,800/mo | Up to 20 hrs | Ongoing embedded ops |
Rush Add-on | +$25/hr | Any tier | 24–48hr urgent turnaround |
Duration: 1 month minimum · ongoing preferred
FAQs
Example work
Starting at$75 /hr
Duration4 weeks
Tags
Stripe
Supabase
Customer Support Representative
Technical Support Specialist
Billing Operations
Ops Management
Rush Available
SaaS Operations
Service provided by
Samantha Tovar Los Angeles, USA
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- Followers
Fractional Support & Ops for Solo SaaS FoundersSamantha Tovar
Starting at$75 /hr
Duration4 weeks
Tags
Stripe
Supabase
Customer Support Representative
Technical Support Specialist
Billing Operations
Ops Management
Rush Available
SaaS Operations
I'm Samantha — solo founder of CustodyIQ and former international account manager at Infab Corp. I provide embedded support and ops for SaaS founders who need someone who can think like an operator, not just execute tasks.
What I handle: customer escalations, billing and subscription issues, bug vs. user-confusion triage, error monitoring, and ops documentation. I work async-first, respond to escalations same day, and dedicate 10–20 hours per month per client.
Stack: React · Supabase · Stripe · Vercel · Sentry · Resend · Anthropic API
Pricing: $75–100/hr · $1,800/mo retainer (up to 20 hrs) · Rush projects available
Pricing tiers:
Tier | Price | Hours | Best for |
|---|---|---|---|
Hourly | $75–100/hr | As needed | One-off tasks |
Starter Retainer | $1,800/mo | Up to 20 hrs | Ongoing embedded ops |
Rush Add-on | +$25/hr | Any tier | 24–48hr urgent turnaround |
Duration: 1 month minimum · ongoing preferred
FAQs
Example work
$75 /hr