What's included

• Call centre and calling service

  Call Center Blueprint: A detailed document outlining the call center infrastructure, staffing needs, technology requirements, and call routing strategy. This will be delivered in PDF format, with two revision rounds included. Calling Service Configuration: Set up and configuration of your chosen calling service, including call routing rules, auto attendant messages, and hold music. This deliverable will be the completed configuration on the calling service platform. Agent Training Materials: A comprehensive suite of training materials for your call center agents, including scripts, product knowledge guides, and customer service best practices. These materials will be delivered in electronic format (e.g., Word documents, PDFs, or online training modules) and will include one round of edits.