What's included

• Responding to customer inquiries

  answering questions about products or services, providing information on pricing, shipping, returns, and warranties, and addressing any other concerns.

• Troubleshooting technical issues

  assisting customers with technical problems related to products or services, providing guidance on how to resolve technical issues, and escalating issues to technical support teams if necessary.

• Resolving complaints

  listening to customer complaints, empathizing with their situation, and finding solutions to their problems. This may include issuing refunds, offering replacement products or services, or providing discounts or promotions.

• Processing orders

  receiving and processing customer orders, verifying order accuracy, and ensuring that orders are shipped or delivered on time.

• Providing customer feedback

  listening to customer feedback, gathering information on customer needs and preferences, and sharing feedback with internal teams to improve products, services, or processes.

• Maintaining customer records

  updating customer information, tracking customer interactions, and maintaining accurate records of customer inquiries, complaints, and feedback.

• Upselling and cross-selling

  identifying opportunities to upsell or cross-sell products or services to customers, and promoting special offers or promotions to increase sales.