What's included

• 24/7 Omnichannel Support

  Deliver around-the-clock customer service across multiple platforms, including email, phone, live chat, and social media, ensuring that customer inquiries are addressed promptly and professionally, no matter where they come from.

• Ticketing System Setup and Management

  Implement and manage an organized ticketing system to track, prioritize, and resolve customer issues efficiently. I will ensure every interaction is documented, followed up, and closed, providing a seamless experience for your customers.

• Customer Query Resolution

  Handle customer inquiries and complaints with professionalism, offering quick, accurate resolutions while maintaining a positive brand image. This includes troubleshooting, product/service guidance, and issue escalation when needed.

• Proactive Support and Follow-ups

  Proactively follow up on customer issues, ensuring resolutions are satisfactory and offering additional assistance when needed. I will also identify recurring problems and suggest ways to improve customer satisfaction and reduce repeat inquiries.

• Customer Feedback and Insights

  Track key metrics like response times, first-contact resolution rates, and customer satisfaction scores. You’ll receive detailed performance reports to ensure continuous improvement in service quality and customer happiness.