Operational Management

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About this service

Summary

I offer comprehensive operational management services tailored for tech teams, including the creation of a detailed department handbook that ensures alignment, efficiency, and consistency in daily operations. My unique blend of technical expertise and strategic leadership, honed through years of experience as a Chief of Staff to a CTO, ensures that I deliver practical, actionable solutions that align with broader organizational goals and drive continuous improvement.

What's included

  • Standard Operating Procedures (SOP) Manual

    Detailed manual that outlines standardized operating procedures for technical teams to ensure consistency, quality, and efficiency in daily operations. The manual covers best practices, role-specific tasks, workflow diagrams, and compliance requirements, tailored to your organization’s needs.

  • Department Handbook Creation

    Develop a comprehensive handbook for the tech department, detailing policies, procedures, workflows, and best practices. This handbook serves as a go-to resource for team members, ensuring alignment and consistency in daily operations.

  • Onboarding and Training Program

    Design an onboarding and training module within the department handbook to facilitate smooth integration of new hires. This module includes training schedules, learning materials, and evaluation metrics, ensuring new team members quickly get up to speed and contribute effectively.


Skills and tools

Product Manager
Project Manager
Program Manager
Confluence
Google App Script
Jira
Make
Slack

Industries

Information Technology
Collaboration
Information and Communications Technology (ICT)

Work with me