A community that depends entirely on one person to function is a community one resignation or burnout away from chaos. If the knowledge of how things run lives only in your head, every new moderator, volunteer, or team member starts from zero, and you end up explaining the same things over and over again.

This service builds the documented systems that let your community run smoothly, regardless of who's holding things together on any given day. Every SOP is written in plain english language, practical, clear enough that someone brand new could pick it up and execute without needing to ask 20 follow-up questions.

4 - 5 fully written SOPs tailored to your community, from this list:

SOP master index - a single reference document listing all SOPs, owners, and last-updated dates

Process flowcharts - visual versions of key SOPs for quick reference (included for up to 2 SOPs)

45 minute discovery call to map your current processes before writing begins

Revisions across all documents

Delivered as Google Docs (Notion format available on request)

Best for growing communities onboarding moderators or volunteers, organisations scaling beyond founder involvement, and community teams that lose knowledge every time someone leaves.