What's included

• Delivering Solutions with Precision: Enriching Customer Experiences as a Service Representative"

  1. Handling incoming calls emails or live chat conversations from customers. 2. Understanding and empathizing with customers' concerns and inquiries. 3. Providing accurate and relevant information about a product service or company policies. 4. Assisting customers with troubleshooting technical issues or navigating through a website or application. 5. Processing customers' orders returns and exchanges. 6. Investigating and resolving customer complaints or escalations. 7. Updating and maintaining customer accounts and databases. 8. Collaborating with other departments such as sales or technical support to resolve complex customer issues. 9. Following up with customers to ensure their questions or concerns have been adequately addressed. 10. Documenting customer interactions issues and resolutions in a detailed and organized manner.