What's included

• Technical Issue Resolution

  Timely and effective resolution of hardware and software issues reported by end-users. This includes troubleshooting, diagnosing, and fixing problems to minimize

• User Support

  Providing excellent customer service by assisting end-users with their technology-related queries, ensuring they can work efficiently and addressing their concerns.

• Documentation

  Creating and maintaining documentation related to IT systems, procedures, and solutions. This documentation can include user manuals, knowledge base articles, and troubleshooting guides.

• System Maintenance

  Regularly performing system maintenance tasks, such as applying software updates, patches, and security fixes to keep systems secure and up-to-date.

• Security Management

  Implementing and maintaining security measures, including antivirus software, firewalls, and access controls, to protect against cyber threats and breaches