What's included

• Expectations following deliverables:

  Resolved Customer Inquiries: A detailed report of all customer issues handled and resolved during the project, including the time taken and solutions provided. Customer Satisfaction Metrics: Comprehensive analysis of customer feedback and satisfaction ratings, highlighting success areas and improvement opportunities. Support Documentation: Updated and well-organized knowledge base, FAQs, and support documentation created or refined to enhance future customer interactions. Training and Handover Materials: Clear and concise training materials for onboarding new support staff, including best practices, tools, and processes used. Process Improvement Recommendations: A report outlining suggestions for streamlining customer support operations, based on insights gathered during the project. Performance Analytics: Detailed metrics and analytics on support performance, such as response times, resolution rates, and customer engagement. Customer Interaction Logs: A complete log of all customer interactions for transparency and future reference. Ongoing Support Strategy: A strategic plan for maintaining and improving customer support services after the project's completion, including potential follow-up actions.